Privacy Policy

We at Liberty Tiles prioritize your privacy and ensure your information is handled responsibly. This Privacy Policy sets out our practices regarding the collection, use, disclosure, and management of your personal data, as well as your rights in relation to that data. It applies to all interactions with Liberty Tiles—online, over the phone, or through our services.

1. What We Collect

We collect information in three categories:

A. Data you give us directly

● Personal details such as name, email, phone number, address when placing orders or creating an account.

● Payment information (processed securely by third-party providers; we do not store full card details).

● Account login info and preferences.

● Messages, survey responses, uploads for support or project inquiries.

B. Data we collect automatically

● Device and connection details (IP address, browser, OS), and usage data like pages viewed and time spent.

● Cookies and similar technologies used to remember preferences and assess site performance.

C. Data from third parties

● Data from payment services, shipping partners, or social logins if used.

● Aggregated data from analytics or marketing vendors.

2. Why We Collect It

We use your information for purposes including:

● Order fulfillment: processing purchases, managing shipping, and tracking deliveries.

● Customer support: answering inquiries, handling returns, and offering quotes or samples.

● Account management: maintaining access and order history.

● Personalization: improving search results, suggesting products, and tailoring content.

● Marketing (with consent): sending updates or promotions you’ve agreed to receive. You can opt out anytime.

● Security: detecting fraud and enforcing site protection.

● Legal requirements: fulfilling tax, record-keeping, or other compliance-related needs.

3. Sharing Information

We never sell your data. We may share it with:

● Service providers such as payment processors, shipping carriers, or IT support—only the data they need.

● Legal or regulatory authorities when required.

● Business successors in case of a merger, acquisition, or sale—where you’ll be notified if this occurs.

● Aggregated and anonymized data that cannot identify individuals, used for business insight.

4. Cookies & Tracking

We use cookies and related technologies to operate our website effectively, recognize returning users, personalize your experience, analyze trends, and deliver targeted advertisements in accordance with applicable laws.

You can manage or block cookies via your browser, though some features may not work properly without them. You may opt out of marketing and advertising cookies by adjusting your preferences in our cookie settings or by following the opt-out mechanisms provided on our site.

5. Security & Retention

We use industry-standard protections—like encrypted connections (HTTPS), access restrictions, and routine reviews—to keep your data safe. That said, no system is impenetrable.

We store personal data only for the period mandated by applicable legal, tax, and business requirements. For example:

● Order records retained for tax and warranty purposes (typically a few years).

● Account data kept until you delete your account or it becomes dormant.

To request deletion or see what data we hold, email us at sales@libertytiles.com. Some data may be retained as mandated by applicable law.

6. Your Rights

Depending on where you live, you may have rights such as:

● Requesting access to your personal information.

● Asking to correct or update your data.

● Requesting deletion (subject to legal retention requirements).

● Withdrawing consent for marketing communications.

● Requesting data portability for any data you provided.

To exercise any rights, contact us at sales@libertytiles.com with “Privacy Request” in the subject—include enough info (like your order number or account email) to help us locate your data. We'll verify your identity before responding.

7. Children’s Privacy

We do not intentionally collect personal data from children under age 13 (or local age of consent). Upon becoming aware of such data, we will promptly erase it.

8. International Transfers

Your data may be stored or processed in locations outside your country, including with Liberty Tiles staff or service partners abroad. Whenever we transfer data internationally, we use contracts and protections required by law to safeguard your privacy.

9. Updates to This Policy

We may amend this Privacy Policy as required to comply with changes in applicable law, technological developments, or our business practices. All significant updates will be reflected on this page with an amended 'Last Updated' date. Where required, or in the event of major changes, we may also provide direct notice to you.

10. Contact Information

If you have questions, need help accessing your data, or want to file a complaint, contact:

Liberty Tiles
📧 Email: sales@libertytiles.com